Manorecheta

I. GENERAL

MANORACHETA respects your privacy and is committed to maintaining a high level of security and integrity regarding your personal data. The Company is also committed to ensuring that processing is carried out in accordance with applicable data protection legislation.

By using this website and/or any of our other service offerings, you agree to the collection and use of information in accordance with this policy.

This Website with the URL of manoracheta.co.in ("Website/Site") is operated by Manoracheta counselling services ("We/Our/Us). We do collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws which relate the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data.
We collect your personal information in order to provide and continually improve our products and services.
Our privacy policy is subject to change at any time with notice. To make sure you are aware of any changes, please review this policy periodically.
No third party may access or process sensitive personal information held by Us without having first entered into a confidentiality agreement. All the third party and partners will comply with this policy.

II. HOW WE COLLECT THE INFORMATION

To operate the Platform effectively and to let you use the Platform, including the Counselor Services, we may collect, use, and store the information described below. We also disclose certain information to third parties, as described further below. The information we collect is received directly or indirectly from you and generated in the course of your use of the Platform. The data we collect is not used for marketing or any other purposes except as specified in this Privacy Policy.

Data of any visitor: Manoracheta counselling collects, uses, and stores data regarding user visits to its website and use of the Manoracheta counselling application ("Visitor Data"), including the particular pages visited or viewed by the user, the amount of time the user spent on the website or application, website errors experienced by the user, visits to the Manoracheta counselling "FAQ" page, and information about the browser or device used to access the website and application, such as the user’s mobile device ID and IP address. These practices apply to users who visit pages for prospective new customers as well as those who visit pages for prospective Counselors.
Onboard Data: In addition to the questionnaire responses provided by users (including Counselors) in the process of initial registration, Manoracheta counselling collects, uses, and stores certain additional data from users during the onboarding process ("Onboarding Data").
Registration Data: Manoracheta counselling collects, uses, and stores certain information in connection with the account registration process, such as whether users registered using their Facebook or Google profiles, and whether a user verifies their reported email address or phone number ("Account Registration Data"). Manoracheta counselling also assigns each user (including Counselors) who creates a Manoracheta counselling account an anonymized, randomly-generated client ID.
Transaction Data: Manoracheta counselling collects, uses, and stores certain information regarding payment for its services by users and related transactions on its website, such as whether a user completed payment for Manoracheta counselling’s services, signed up for Manoracheta counselling’s services using a trial offer, canceled or otherwise ended a trial, or completed a request to receive financial aid for Manoracheta counselling’s services ("Transaction Data").
Login Data: Manoracheta counselling collects, uses, and stores data regarding logins to Manoracheta counselling’s Platform by registered users (including Counselors) and activity conducted during that log in such as when a user logs in, the number of messages received or sent through Manoracheta counselling’s website or app during that log in, and whether a user has been assigned, started, or completed a counseling goal ("Login Data"). Login Data does not include the content of any messages sent or received by users or the content of any counseling goals.
Counseling Session : Manoracheta counselling collects, uses, and stores certain general data regarding user counseling sessions such as whether a live session has been scheduled by the user, whether a Counselor or user joins a scheduled session, when a counseling session began and ended, and whether a counseling session was canceled or re-scheduled.
Customer information Data: Manoracheta counselling collects, uses, and stores certain data from users that have signed up for Manoracheta counselling’s services such as a user’s self-reported name or nickname, age, e-mail address, phone number, and emergency contact information ("Customer Data").
Counselor information Data: In order to credential, recredential, run checks and pay Counselors, Manoracheta counselling collects, uses, and stores certain data from Counselors. This data includes information such as the Counselor’s name, e-mail address, and phone number, address
Communications Data:Manoracheta counselling collects, uses, and stores communications between users and Counselors on the Platform, and communications between users and Manoracheta counselling’s service team ("Communications Data").
Newsletter : If you opt to receive marketing correspondence from us, subscribe to our mailing list or newsletters, enter into any of our competitions or provide us with your details at networking events, we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events.

Protecting this information is important for us. Other than in the ways detailed in this Privacy Policy, we will never use or disclose any information unless you requested or approved us to do so by our subsidiaries.

III. WHAT IS YOUR DATA USED FOR?

We may use the information we collect for one or more of the following purposes:

i. Communication with the client

To contact you or provide you with information, alerts and suggestions that are related to your needs.
To administer and utilise the information for clinical purpose without disclosing the identity of the client.
To verify your identity through any means.
To complete an activity you requested, like register for the Platform or obtain more information about your requirements.
To connect with to you, either ourselves or using the appropriate authorities, if we have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.

ii. Delivery services

To create your account on our Platform and use account for login purposes.
To manage your account and provide you with customer support, and ensure you are receiving quality service.
For billing and business transaction processing purposes.
To provide, support, personalize, and develop our Platform and the Counselor Services.

iii. Administration and improvement of services

To administer and monitor the Platform.
To measure and improve the quality, effectiveness and delivery of our services.
To supervise if needed.

iv. Customization and marketing

To advertise and market the Platform and Counselor Services to potential users and Counselors.
To personalize website experience and to deliver content and product and service offerings relevant to individual interests, including targeted offers and ads through our websites, third-party sites, and via email or text message.

v. Compliance with law.

To respond to law enforcement requests and as required by applicable law or governmental regulations and orders
To comply with applicable state laws, including, but not limited to laws related to protecting client and public health and safety.

vi. Other uses with consent

Any other purpose with your consent.

IV. PURPOSE FOR INFORMATION DISCLOSED TO THIRD PARTY.

Information about you may be disclosed to third parties for one or more of the following purposes:

For business purposes and advertising: We may share a user’s information with a Counselor and a Counselor’s information with a user only as necessary for facilitating the Counselor ServicesWe also may share information with professional advisers, such as auditors, law firms, and accounting firms.
With your direction or consent: We may share your information with third parties if you request or direct us to do so.
With affiliates within our corporate group: With third parties who work on our behalf provided such third parties adhere to the dataprotection principles set out in the IT Act, 2000 (21 of 2000) and other applicable legislation,or enter into a written agreement with Us requiring that the third party provide at least the same level of privacy protectionWe may share your information with any subsidiaries or parent companies within our corporate group.
Compliance with law: We may share your information with a court, a regulatory entity, law enforcement personnel, or pursuant to a subpoena, to comply with applicable law or any obligations thereunder. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases:
- reported or suspected abuse of a child or vulnerable adult;
- serious suicidal potential
- threatened harm to another person;
- court-ordered requirments.
- For other business reasons:We may share your information to enforce any applicable Terms and Conditions and Terms of Use, and to ensure the safety and security of the Platform and our users.
Vendors:We may employ other companies and individuals to perform functions on our behalf. The functions include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service. To other vendors who are working on our behalf.
Emergency: In an emergency, including to protect the personal safety of any person Note that if you make any information publicly available on the Platform, anyone may see and use such information.

V. PHISHING

Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone or otherwise).

VI. DATA SECURITY

You should always be able to feel safe when you provide us with your personal data. Therefore, the Company has implemented the security measures that are necessary to protect your personal data against unauthorized access, alteration and destruction. The Company will not disclose your personal data, other than as expressly provided by this Privacy Policy.

Technical measures are in place to prevent unauthorized or unlawful access to data and against accidental loss or destruction of, or damage to, data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usage. The Company encrypts your data in transit and at rest on its servers, and all private communication with your counselor is end-to-end encrypted.
We work to protect the security of your information during transmission by using Secure Sockets Locker (SSL) software, which encrypts information you input. SSL allows sensitive information such as credit card numbers, UID's and login credentials to be transmitted securely.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.
We take reasonable steps to help protect your personal information in an effort to prevent the loss, misuse, and unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
It is important for you to protect against unauthorized access to your password and your computers, devices, and applications. Be sure to sign off when you finish using a shared computer.
Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.
Information collected from you will be stored for such period as required to complete the transaction entered into with you or such period as mandated under the applicable laws.

VII. LINKS TO THIRD PARTY SITE/APPS

Our Site may, from time to time, contain links to and from other websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

VIII. CHILDREN

X. YOUR INFORMATION CHOICES AND CHANGES

You can also make choices about the collection and processing of your data by Us. You can access your personal data and opt-out of certain services provided by the Us. In some cases, your ability to control and access to your date will be subject to applicable laws
You may opt-out of receiving promotional emails from Us by following the instructions in those emails. If you opt-out, we may still send you non-promotional emails, such as emails about our ongoing business relationship. You may also send requests about you got preferences, changes and deletions to your information including requests to opt-out of sharing your personal information with third parties by sending an email to the email address provided at the bottom of this document.

XI. CHANGES TO THIS POLICY

We may update this privacy statement at our sole discretion. If we make any changes to this policy, we will change the "Last Updated" date above. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices. Regardless of changes to our Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to opt out.

XII. NEWSLETTER

Following subscription to the newsletter, your e-mail address is used for our advertising purposes until you cancel the newsletter again. Cancellation is possible at any time. The following consent has been expressly granted by you separately, or possibly in the course of an ordering process: (I am accepting to receive newsletter from this website), you may revoke your consent at any time with future effect. If you no longer want to receive the newsletter, then unsubscribe by clicking on unsubscribe option given in the email footer.
If you have any concern about privacy or grievances with Us, please contact us with a thorough description and we will try to resolve the issue for you.

Privacy Policy